FAQ

Frequently Asked Questions (FAQ)

1. How long does it take to process my order?

   All orders are processed within 2 business days (Monday–Friday, excluding holidays). If you place your order after 11:00 PM, it will be processed the next business day.

2. How long will shipping take after my order is processed?

   Once shipped, your order will typically arrive within 5 to 8 business days. Delivery times may vary depending on your location or carrier-related delays.

3. Do you ship on weekends or holidays?

   No. Orders are only processed and shipped on business days, which are Monday through Friday, excluding holidays.

4. How much does shipping cost?

   Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

5. Will I receive tracking information for my order?

   Yes. You’ll receive:

   • An order confirmation email after purchase.
   • A shipping confirmation email with tracking details once your order has been dispatched.

6. Can I change my shipping address after placing an order?

   If your order hasn’t shipped yet, please contact us immediately at 📧 contact@wildlife-camera.com. We can’t guarantee changes once your order is processed, and we're not responsible for delays or lost shipments due to incorrect addresses.

7. Do you ship internationally?

   Currently, our shipping policy only outlines domestic shipping. For international inquiries, please contact us directly at 📧 contact@wildlife-camera.com.

8. What should I do if my order hasn’t arrived within the expected timeframe?

   First, check your tracking link for updates. If your order is significantly delayed or marked as delivered but not received, please reach out to us at 📧 contact@wildlife-camera.com, and we’ll help resolve the issue.

9. What happens if my package is lost or stolen?

   While we are not liable for lost or stolen packages after delivery confirmation, we recommend contacting us for support. We’ll do our best to help you file a claim with the carrier or find an alternative solution.

10. Can I select a specific delivery date?

    At this time, we do not offer scheduled delivery options. All orders follow standard processing and shipping timelines.